Terms of service

TERMS OF SERVICE – NEEDLE ARTZ

Effective Date: 1 October 2026

Welcome to Needle Artz. These Terms of Service govern your access to and use of our website and online store. By visiting our website or placing an order, you agree to the terms outlined below.

Please read these terms carefully before making a purchase.

1. General Information

Needle Artz is an online store specializing in premium shawls for men and women.

We reserve the right to update, modify, or change these Terms of Service at any time. Any changes will be published on this page.

Your continued use of our website after changes are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.

2. Products and Descriptions

At Needle Artz, we make every reasonable effort to display our shawls, product photographs, colors, embroidery, and descriptions as accurately as possible.

Product colors may appear slightly different depending on your device, screen settings, or lighting conditions.
Embroidery patterns, thread details, and fabric textures may have minor variations.
Product descriptions and images are provided to help customers make informed purchasing decisions.

We reserve the right to correct product description errors, update product information, and discontinue products when necessary.

3. Prices and Payments

All product prices are displayed on our website in the applicable currency.

Needle Artz reserves the right to change product prices, promotional offers, and discounts without prior notice, subject to applicable law.

Orders are subject to product availability and payment confirmation.

We reserve the right to cancel or refuse an order in cases of suspected fraud, pricing errors, unauthorized transactions, or other legitimate reasons. If payment has already been received for an order that is cancelled, an appropriate refund will be issued.

4. Orders and Order Confirmation

When you place an order through our website, you agree to provide accurate and complete information, including your name, phone number, delivery address, and other required details.

After placing an order, you may receive an order confirmation through the contact information you provide.

An order confirmation does not necessarily guarantee dispatch if the product is unavailable or the order requires additional verification.

Needle Artz reserves the right to contact customers to verify order details before dispatch.

Customers are responsible for ensuring that their delivery information is correct.

5. Shipping and Delivery

We aim to process and deliver orders as promptly as reasonably possible.

Delivery times may vary depending on the customer's location, courier services, weather conditions, public holidays, and other circumstances beyond our control.

Customers are responsible for providing a complete and accurate delivery address and an active contact number.

Needle Artz is not responsible for delays caused by incorrect customer information, courier disruptions, or circumstances beyond our reasonable control. However, we will make reasonable efforts to assist customers with delivery-related issues.

6. Returns, Exchanges and Refunds

Needle Artz aims to provide quality products and a satisfactory shopping experience.

Our return and exchange conditions are as follows:

Customers may request a return or exchange within 7–10 days of receiving their order, subject to eligibility and our return policy.
Products must be unused, in their original condition, and accompanied by their original tags.
Customers must not remove the product tag if they intend to request a return or exchange.
Products without their original tags may not qualify for a return or exchange, except where required by applicable law.
If a product arrives damaged or has a genuine issue, customers should contact Needle Artz promptly and provide details of the issue.

Eligible refunds will be processed for the full amount paid for the returned product, subject to verification and applicable law.

For complete details, customers should refer to our separate Refund and Return Policy.

7. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact Needle Artz as soon as possible after delivery.

We may request photographs, order details, or other reasonable information to verify the issue.

Once the issue is verified, we will take appropriate action in accordance with our return and refund policy and applicable law.

8. Intellectual Property and Copyright Protection

All original content available on the Needle Artz website, including but not limited to:

Needle Artz brand name and logo.
Product photographs and videos.
Product descriptions and written content.
Website graphics, designs, and layouts.
Original branding and marketing materials.

is owned by Needle Artz or used with appropriate authorization and is protected by applicable intellectual property laws.

Unauthorized copying, reproduction, modification, distribution, commercial use, or publication of our original website content, product images, branding, or designs without prior written permission is prohibited, except where permitted by applicable law.

Customers may browse our website for personal shopping purposes. However, no individual or business may copy our original product photographs, use our brand identity to mislead customers, or reproduce our website content for commercial purposes without authorization.

Needle Artz reserves the right to take appropriate legal action against infringement of its intellectual property rights.

9. Prohibited Website Activities

Customers and visitors agree not to:

Use our website for fraudulent, unlawful, or unauthorized purposes.
Attempt to gain unauthorized access to our website, accounts, or systems.
Interfere with the website's security, operation, or functionality.
Copy, scrape, reproduce, or commercially exploit website content without authorization.
Submit false, misleading, or fraudulent orders or information.

We reserve the right to restrict access to our website or cancel orders where there is a legitimate reason to believe these terms have been violated, subject to applicable law.

10. Third-Party Services

Our website operates on the Shopify platform and may use third-party services for payment processing, shipping, analytics, and other business functions.

These services may be subject to their own terms and privacy policies.

Needle Artz is not responsible for third-party websites or services that are outside our control, except to the extent required by applicable law.

11. Limitation of Liability

To the extent permitted by applicable law, Needle Artz shall not be liable for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.

Nothing in these Terms of Service excludes or limits any consumer rights, warranties, or liabilities that cannot legally be excluded or limited under applicable law.

12. Privacy and Personal Information

Your privacy is important to us.

Personal information collected through our website is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy, which explains how your personal information is collected, used, and protected.

13. Governing Law

These Terms of Service shall be interpreted in accordance with the applicable laws of Pakistan, subject to any mandatory consumer protection laws and legal rights that apply to the customer.

Any disputes arising from the use of our website or purchases from Needle Artz shall be handled by the competent authorities or courts having jurisdiction under applicable law.

14. Contact Information

For questions regarding these Terms of Service, orders, or our products, please contact us:

Needle Artz